Returns

POLICY

We are committed to quality and product performance and stand behind the products we make. If you are not 100% satisfied with your purchase return it within 30 days of receipt for a refund. Returns are made at the buyers expense. 

Refunds are automatically issued to the payment method used to make the original purchase. All items must be returned in their original condition. Once we receive the item it will be inspected and processed, we will then confirm what action we have taken via email.   

The following conditions apply: 

  • Items must be in new condition with original packaging.  

  • Apparel and accessories items must be both unworn with tags attached in original packaging. If Eleiko discovers the product(s) were worn for more than determining proper fit and quality, we have the right to refuse the return. 

  • Securely pack your merchandise, we are not responsible for items that are damaged while in transit back to us.  

  • Sale items are not eligible for exchange or return.  

FAULTY GOODS

If you have an issue or a product that has been damaged, please send an email to customerservice@eleiko.com detailing why the item is being returned and whether you would like an exchange or refund, please reference your order number. 

HOW TO GENERATE A RETURN
Customers in the UK & EU 

To generate a return, simply complete the return document included in your package, securely pack your products with original packaging intact and send the package back to Eleiko utilizing your preferred shipping method. We are not responsible for items that are damaged or lost while in transit back to us. Please mark the parcel return and ship the product at your expense to Eleiko. Products are your responsibility until they reach us and we recommend you use a shipping service that both insures you for the value of the goods and can be tracked.  

Please allow 3-10 business days to process a return after it arrives at our distribution facility. You will receive an email confirmation when your return is received with the planned course of action.   

Customers in the USA 

US. Customers are responsible for the cost of the return shipping.  Print your label, tape it to the outside of your return package, and drop it off at the appropriate shipping provider drop location. Please contact our customer support at usa@eleiko.com with your tracking number after the package has been dropped off.  

For orders that were shipped in a crate or pallet that will need to be returned through a commercial freight carrier (not FedEx and not parcel service), please email usa@eleiko.com with your order number and we will assist you in scheduling the recovery of your return shipment. 

Due to COVID-19, please allow 2-3 weeks to process the return after it arrives at our distribution facility. You will receive an email confirmation when your return is processed.   

POSTING YOUR RETURN BACK TO ELEIKO 

Customers in the USA 

Expeditors International 

Attn: Eleiko Returns 

1600 Central Ave 

Roselle, IL 60172 

Customer in the EU 

Return Address for EU 

Eleiko Group AB 

Skackelvägen 1 

SE-30262 Halmstad